Rugby’s digital transformation push picks Civica’s Cx Licensing to drive efficiency and improve user experience

Rugby Borough Council has chosen Civica’s Cx Licensing software under a five year partnership to more effectively manage licensing applications as part of a digital transformation programme.

The implementation is expected to help the Warwickshire town streamline its processes, maximise productivity and deliver time and financial savings.

The Cx Licensing cloud-based solution, which forms part of Civica’s Cx Community Protection platform is intended to enable informed decision making to help local authorities such as Rugby reach case outcomes consistently and with confidence.

Rugby is a long-standing customer of Civica’s Community Protection services, and has been using its APP software for a number of departments within regulatory services, including housing licensing and enforcement, housing assistance, licensing, district planning, building control, and waste management.

The introduction of Cx Licensing has been chosen to improve working processes through the automation of routine tasks, easing the burden of high volumes of applications during peak periods and increasing efficiency. The mobile enabled Cx Licensing solution will allow the council to access applications in real time to minimise administration and improve the employee user experience.

The software is expected to enable the council to reach outcomes via the quickest and most appropriate route, making working practices more consistent and delivering meaningful information for managers to make decisions more confidently as data error is reduced.

For Rugby’s 100,000+ citizens, the new software means they will soon be able to apply for licences online via a secure, mobile enabled digital portal giving them the ability to manage their licence applications anytime, anywhere. This in turn promotes channel shift, increases flexibility and drives citizen engagement.

Raj Chand, head of Communities and Homes at Rugby Borough Council, explained, “As a long-standing partner of Civica we chose Cx Licensing to help increase operational efficiency in our licensing department.

“The solution aligns with our ongoing digital strategy to streamline processes and maximise productivity. Its implementation will help our employees be more flexible, consistent and accurate in their decision making. This, as with all of our investments, has been carried out to improve service delivery for our customers.”

Deane Greenouff, managing director, Community Protection at Civica, added, “Designed to support a cloud-based approach, our integrated Cx Community Protection platform allows regulatory services departments to collect, manage and share information with stakeholders efficiently and accurately.

“We recognised that Rugby Borough Council need a system to support its digital transformation strategy. The new Cx Licensing software will allow the Council to relieve pressure on employees, enhance the user experience and improve working practices with a more seamless and consistent system.”

(Picture of Rugby Town Hall courtesy of G-Man at English Wikipedia)