Analysis

  • Is disaggregation a reality?

    Steve Robinson from Littlefish says GDS and CCS must ensure they are highlighting supplier successes within government while SMEs must proactively help themselves and build the right relationships to win...

  • The ‘internal customer’ as the customer

    Dave Aspindle, Head of Public Sector at Littlefish explains how getting the Service Desk right can dramatically improve the experience for the ‘internal customer’, in turn improving government’s efficiency